(Internal Vacancy) Global Technology Officer (Regional IT)

This job vacancy is only available to internal applicants of Save the Children International. Unfortunately, external candidates will not be considered for this opportunity. Please check our job listings page for other vacancies that are open to external applicants.

Please note: Please check the role profile for specific location, time zone and language requirements. This recruitment will follow a business-as-usual recruitment process.  

Job Title: Global Technology Officer (Regional IT)  

Team: IT Global Operations 

Reports To: Centre Technology Lead/Manager 

Contract Length: Permanent

Grade: P1

Location: LAC – Preferred Colombia, other existing SCI office location in the LAC Region may be considered.

Time Zone (that the role holder must be available to work in): LAC Region Time Zones (UTC/GMT -3.5 hours or more) 

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment. (Remove if we are advertising senior roles with a specified location as we can support relocation/permits)

Language Requirements: Spanish, English 

International Travel Requirements: up to 5% 

Team purpose

To provide technical support for Centre staff across the globe.

Role purpose

As a member of the Centre Technology support team, the role holder will be responsible to deliver core user focused IT services to Centre staff globally 

Principal Accountabilities

• Provide comprehensive end-user support to Global Centre staff working outside the London office, ensuring the effective operation of laptops, mobile devices, applications, and productivity tools.
• Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.
• Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
• Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues. 

Experience and Skills

Essential

1. Experience in providing end-user IT support, including troubleshooting hardware and software issues with strong knowledge and experience of Windows operating systems, Microsoft Office 365; including Teams, SharePoint, and OneDrive.
2. Strong problem-solving and troubleshooting abilities with a focus on user satisfaction delivered with empathy and patience in understanding and addressing user concerns.
3. Excellent communication skills, both written and verbal, for effective collaboration with diverse teams and customers.
4. Experience in managing user accounts and permissions in a Windows Active Directory and Azure environments.
5. Experience of current IT Service Management methodologies such as ITIL processes, ideally with  certifications in ITIL and Microsoft technologies.  
6. Ability to work independently and manage time effectively while handling multiple priorities.
7. Experience in developing and documenting IT processes and standard operating procedures.
8. Experience of secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model. 

Key Relationships

Internal (excluding direct team and manager)

• Asia, ESA, LAC, MENAEE & WCA Heads of Business & Technology Solutions
• Global Enterprise Technology Team
• Global Application Services Team
• Information Security Team

External

• Members
• Core Technology Vendors 

Education and Qualifications

Essential

• Bachelor's Degree in Computer Science, Information Technology, or a related field: Equivalent experience may be considered in lieu of formal educational qualifications. 

Desirable

• Relevant Certifications (optional but preferred): Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation can be advantageous for the candidate 

Competencies

Cluster: Leading 
Competency: Leading and inspiring others 
Level: Accomplished 
Behavioural Indicator: Takes a flexible and positive leadership style adapting to a given situation or to the needs of the team.

Cluster: Thinking 
Competency: Problem-solving and decision-making 
Level: Accomplished 
Behavioural Indicator: Takes effective considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation .

Cluster: Thinking 
Competency: Applying technical and professional expertise 
Level: Accomplished 
Behavioural Indicator: Shares knowledge and best practice on technical solutions so that others can make best use of that expertise .

Cluster: Engaging 
Competency: Working effectively with others 
Level: Accomplished 
Behavioural Indicator: Breaks down silo working and challenges behaviours that are not collaborative .

Cluster: Engaging 
Competency: Networking 
Level: Accomplished 
Behavioural Indicator: Participates effectively in sensitive, complex, and/or high-impact relationships and networks